Question & Answer
Question: How long is the turnaround from ordering to delivery?
Answer: 12 -14 days from the date the artwork is approved and signed-off
Question: What is the minimum and maximum number of products that one can order?
Answer: There is no minimum. We accept orders of 1 to 1,000 however our standard turnaround times are based on upto 100 units. Upto 1,000 units we can do in less than 30 days from the date the artwork is approved and signed-off.
Question: How do you handle urgent deliveries?
Answer: This is dealt with on and individual basis, please contact us for a quote and procedure.
Question: Do you have artwork templates for all your products?
Question: Who is responsible for the artwork?
Answer: Once you have uploaded your artwork to us we will prepare and check for approval to send to you which you have to sign off. Nothing goes into print unless you, the client, have approved the final artwork in writing.
Question: How easy is it to do the artwork?
Answer: Once you have ordered and paid a deposit you will receive templates for your units to drop your artwork into. Our artwork guidelines will help you and guide you through this process.
Question: Can we send our requirements and you design our artwork?
Answer: Yes, please contact us for a quote.
Question: What are your office hours?
Answer: Australian Eastern Standard Time (AEST) 9am to 5pm Monday to Friday.
Question: How long do you take to respond to email queries?
Answer: We respond within 24 hours based on a business day e.g an email recived at 11H00 on Tuesday can expect a response by 11H00 on Wednesday. An email recied at 13H00 on a Friday can expect a response by 13H00 on a Monday.
Question: What are your payment terms?
Answer: This depends on the size of the order as detailed below.
• Orders under A$ 1,000 excl. GST must be paid in full on invoice prior to the order being processed.
• Orders above A$ 1,000 excl. GST require 50% prior to the order being processed and the balance to be paid prior to delivery.
Question: Are all your products available on the website?
Answer: We have custom made products and design for industrial companies as required. However 80% of our products are online. If you require and would like to discuss custom made options please contact us.
Question: Do you have a showroom?
Answer: Yes, we have various mobile showrooms which are available by appointment to come to your premises.
Question: Is there finance available to purchase SignRISE products?
Answer: Yes, for further information and details please contact our finance department.